McDonald’s is being sued over a hot coffee spill, again.

This time, a San Francisco location is being accused of serving a “scalding” cup of coffee with an improperly attached lid, which allegedly resulted in the coffee pouring out on plaintiff Mable Childress’ body and causing “severe burns” after she tried drinking it.

The lawsuit, filed last week, alleged that the elderly woman is suffering from “physical pains, emotional distress and other damages.” The restaurant’s negligence was a “substantial factor” for her injuries, it alleged.

Childress also said in the lawsuit that the restaurant employees “refused” to help her, a point that the McDonald’s denied.

  • Aljernon@lemmy.today
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    3 months ago

    That old lady could have asked for ice chips if she didn’t want coffee at it’s normal temperature. That’s not McDonalds fault. I hate Corporate America but I hate making up bullshit to come after them when there’s soooo much true stuff to call them out on. I spent years as a youth making minimum wage to get harassed by older folks because “why isn’t your coffee hot?”. I’m sorry, I don’t own this business and I’m not the lady that sued McDonalds. Can you please redirect your anger elsewhere?

  • dethb0y@lemmy.world
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    3 years ago

    I’m honestly surprised this doesn’t happen more often than it does, considering how much coffee McD’s sells.

    • thepianistfroggollum@lemmynsfw.com
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      3 years ago

      This person likely doesn’t have a case. The reason McD lost the first coffee case was because at the time they were offering free coffee refills, so they cranked up the temperature so people wouldn’t have time to sit and drink multiple cups.

      Dozens of people had already been injured by this practice by the point the famous injury happened, and the courts had already warned McD to stop.

    • queermunist she/her@lemmy.ml
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      3 years ago

      They’re supposed to serve it at a safe temperature, and they usually do.

      tbh I’m not sure how they managed to overclock their coffee maker. Did they just heat it up on the stove?

      • Sirsnuffles@lemmy.world
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        3 years ago

        I don’t think I understand how it can be hotter than 100 celcius.

        I’m not defending McDonald’s here, they can rot.

        Like, coffee is mostly water, and water boils at atmospheric pressure at 100c. Milk boils slightly more than 100. I guess the lid would pressurise the steam a little? Maybe the coffee grinds hold the heat far more than the water? I wouldn’t have thought it would be diluted too much to make a difference.

        I guess this is a stupid question, because it happened. But how can boiling water cause third degree burns in the quantity of 500ml? I thought it’d have to be much more than that and very prolonged?

        • queermunist she/her@lemmy.ml
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          3 years ago

          It’s prolonged because the spill happened on clothing, so the boiling water is held on to the skin instead of just running off.

  • Fosheze@lemmy.world
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    3 years ago

    Childress also said in the lawsuit that the restaurant employees “refused” to help her, a point that the McDonald’s denied.

    What aid did she expect the minimum wage mc donalds workers to provide? They could have handed her napkins and called an ambulance but I’m pretty sure providing first aid is well outside their job description and training. Even then, first aid for burns would just be removing any clothing covering the burned area (that isn’t stuck to the wound) and then running cold water over the area. Then, depending on the extent and degree of the burns, you get them to a hospital. I’m not sure if this is another 3rd degree burns “fused labia” situation, but if it is then the article really glossed over that fact.

      • Fosheze@lemmy.world
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        3 years ago

        And do what? That’s what I’m asking. What was she expecting them to do that they didn’t do? What actual action did she expect them to take that they didn’t take? What is “acting like a human” in this situation?

        You’re implying that these people were being selfish assholes but I can’t think of anything they could have done. Yes this lady is now covered in hot coffee. The employees can’t just magic that coffee off of her, even though I’m sure they wished they could have in that moment. They have napkins available. That’s the only means they had available to remove the coffee short of stripping an old woman in a mcdonalds which would have opened them up to all sorts of other problems. As I said in my origional post, they could have given her napkins and called an ambulance. You can’t just undo a coffee spill and there is very little you can do for large burns in the field.

    • Aljernon@lemmy.today
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      3 months ago

      The main factor in the accident was the woman’s age. How was that McDonalds fault and how did they spin public opinion? Unless she asked for ice chips in her cup and they denied it, I don’t see how they could have done anything different. The ideal brewing temperature for coffee is 205F. The ideal hot hold temp is 195F. That’s hot. If you’re too old and frail for coffee that hot, it’s on you to ask to be accommodated.